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Shipping Policy
At Napkin Ring Factory, we are committed to delivering your orders reliably and efficiently. We partner with world-leading logistics providers to ensure your products arrive safely and on time.
Shipping Options
We offer flexible shipping solutions to meet your budget and timeline requirements:
Express Air Freight (DHL / UPS)
Urgent deliveries and smaller to medium-sized orders.
Your order will be delivered directly to your doorstep.
Best for
Benefits
Door-to-door tracking, fast transit times (typically 3-7 business days internationally), and hassle-free customs clearance assistance.
Sea Freight (FCL/LCL)
Large volume orders where cost-effectiveness is a priority.
Best for
Benefits
The most economical method for shipping heavy bulk quantities.
Shipping Costs & Quotes
All shipping costs are calculated based on the final package dimensions, weight, destination, and chosen shipping method.
A detailed shipping quote will be provided alongside your product quotation. There are no hidden fees.
The quoted shipping cost must be accepted before the order is confirmed and production begins.
Order Processing & Transit Times
Processing Time: After your final payment is confirmed, please allow 3-7 business days for order processing and packaging before your shipment is dispatched.
Transit Time: The transit time begins once the shipment is collected by the carrier and a tracking number is issued. DHL/UPS normally takes 6-9 business to delivery.
Tracking Your Order
Once your order is shipped, we will provide you with:
The carrier's tracking number.
A link to track your shipment online.
Photos of the packaged goods and the shipping label for your records.
You can use the tracking number to monitor your shipment's journey in real-time until it is delivered.
Contact & Support
For any questions regarding your shipment, tracking, or our policy, please contact us at:
Phone
+86 15205190013
richard@napkinringbulk.com